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return policy
* It is necessary to contact KICKS PALACE and obtain instructions before returning any product to KICKS PALACE.
* Exchanges on any merchandise can be made only if it is in unworn condition.
* Acceptable reasons for an exchange: factory defect on the shoes, wrong shoe size was sent, mistake made on the part of KICKS PALACE.
* Unacceptable reasons for an exchange:Customer changed their mind,A minor change in colour i.e light or dark
* When returning your item, you must make sure it is shipped double boxed in order to protect the shoes as well as the shoe box. Any shoes returned in the shoe box alone will be returned to the sender at their expenses and no refund will be granted.
* Buyer may only return unworn shoes within 5 days of the purchase date for exchange.
* We will charge a 25% restocking fee when returning your shoes.
* Buyer must use USPS Express to ship to us and it must include a tracking number, we are not responsible for lost packages.
* All custom fees on returned package will be charged on the buyer. Please mark it as a gift and worth a low value.
* All shoes returned must be unworn and in original box, with all original contents, (i.e. retro cards, or cases), or fees will be applied to unreturn item(s).
* Shipping charges for returns are NOT refundable.
* Processing of refunds may take up to 7 days.
* Please ask any questions you have before ordering to limit to prevent any problems

 

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KICKS PALACE© Copyrights 1999-2012

Suite L9802
4281 Express Lane
Sarasota, FL 34238