SHIPPING / DELIVERY
* Customers are responsible for providing a full valid address,
including apartment number if applicable, for delivery. They are
responsible for getting mail forwarding if they are moving and for
putting a vacation hold if they do not anticipate they will be at home
when the package is due to arrive.If for some reason,no ones at home,
you can pick up your package at your local post office.
* KICKS PALACE packages will be delivered by EMS,UPS or USPS
* After payment is received it will take approximately 7-14 business
days for delivery
* If for some reason your order is out of stock, we will immdiately
notify you within 2 days via email. Please email us back regarding your
replacement so the order is processed and shipped in a timely manner
* This is very rare but the order can be held by customs in exceptional
cases or something else happens. That is the customers responsibility
* KICKS PALACE will not ship COD
RETURN POLICY
* It is necessary to contact KICKS PALACE and obtain instructions before
returning any product to KICKS PALACE.
* Exchanges on any merchandise can be made only if it is in unworn
condition.
* Acceptable reasons for an exchange: factory defect on the shoes, wrong
shoe size was sent, mistake made on the part of KICKS PALACE.
* Unacceptable reasons for an exchange:Customer changed their mind,A
minor change in colour i.e light or dark
* When returning your item, you must make sure it is shipped double
boxed in order to protect the shoes as well as the shoe box. Any shoes
returned in the shoe box alone will be returned to the sender at their
expenses and no refund will be granted.
* Buyer may only return unworn shoes within 5 days of the purchase date
for exchange.
* We will charge a 25% restocking fee when returning your shoes.
* Buyer must use USPS Express to ship to us and it must include a
tracking number, we are not responsible for lost packages.
* All custom fees on returned package will be charged on the buyer.
Please mark it as a gift and worth a low value.
* All shoes returned must be unworn and in original box, with all
original contents, (i.e. retro cards, or cases), or fees will be applied
to unreturn item(s).
* Shipping charges for returns are NOT refundable.
* Processing of refunds may take up to 7 days.
* Please ask any questions you have before ordering to limit to prevent
any problems.
PAYMENTS ACCEPTED
* KICKS PALACE accepts visa,Master,paypal,money orders,Western Union,and
Bank Tranfers.
GENERAL INFORMATION
* Customers may not change style/size after their order has been
processed.
* To assure the fastest and most successful shipping process, shipping
prices may vary depending on order quantity.
* A customer must be 13 year of age or older to purchase from KICKS PALACE
unless with parental consent.
* KICKS PALACE will never sell your personal information to any third
parties.
* By purchasing from KICKS PALACE, you agree to accept all the points
listed above.
* E-mail addresses and contact information will never be sold to 3rd
parties.
CONDITION OF USE
All designs and images are property of KICKS PALACE.com and cannot be
reproduced without our consult. |
